Refund policy
At Steplane, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not entirely satisfied, please review our return policy below:
- General Returns:
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- Returns are accepted for unworn items within 14 days of delivery. Items must be in their original condition, with all tags and packaging intact.
- Returns are accepted for unworn items within 14 days of delivery. Items must be in their original condition, with all tags and packaging intact.
- Fine Jewelry:
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- Returns for fine jewelry items are accepted within 14 days of delivery for store credit only. Items must be unworn and include all original packaging and certificates, if applicable.
- Returns for fine jewelry items are accepted within 14 days of delivery for store credit only. Items must be unworn and include all original packaging and certificates, if applicable.
- Customized Items:
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Customized items are final sale and not eligible for return or exchange.
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Customized items are final sale and not eligible for return or exchange.
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Refund Processing & Fee:
- For eligible returns, please allow up to 10 business days from the date you mail your return for the refund to be issued to the original form of payment. A $10 fee will be deducted from your refund to cover the cost of return shipping.
- For eligible returns, please allow up to 10 business days from the date you mail your return for the refund to be issued to the original form of payment. A $10 fee will be deducted from your refund to cover the cost of return shipping.
To start a return, please visit your account.